Compliance Policies

The term “compliance” refers to rules and guidelines that are intended to ensure the observance by the company and its employees with the existing conditions and legal regulations. The main focus of compliance is to enable the creation of fair competition and to prevent and eliminate corruption.

Compliance is a key element of the corporate culture of the PHOENIX Group and stems from our core corporate values. Responsible and coordinated actions are essential to the success of our company. Along with our social responsibility as a health service provider, respectful cooperation is crucial to the establishment of trusting relationship with our customers, business partners and stakeholders.

Compliance is based on these main pillars within the PHOENIX group:

Anti-Corruption Policy (BG)

Anti-Corruption Policy (EN)

Code of Conduct (BG)

Code of Conduct (EN)

Compliance Principles (BG)

Compliance Principles (EN)

Competition Compliance Policy (BG)

Competition Compliance Policy (EN)

These policies reinforce our company’s belief that corruption, anti-competitive and illegal behavior have no place in the PHOENIX group or in our cooperation with clients and business partners. Violations are not tolerated. Appropriate investigations are carried out and penalties are imposed, where necessary.

The compliance organization integrated in the entire group ensures that rules are applied and monitored throughout the group. In addition, local compliance managers are responsible for the compliance in individual countries.

The PHOENIX Group has developed an Internet-based messaging platform.
Whether you are a PHOENIX employee or a third party, it allows you to anonymously ask questions or report alleged compliance violations or actual incidents.

The platform is managed by an external service provider. Therefore, your identity as an initiator of a report cannot be tracked unless you explicitly agree to provide such information.

You can access the platform at any time through:


Ivanna Comas

Local Compliance Manager